Return Policy

Free Returns

At Jourji customer service is our number one priority. If for any reason you are not satisfied with your purchase, return it to Jourji within 30 days for a full refund.  All returns must be accompanied with a receipt and original packaging.   

 Items that are not eligible for return:

  • Engraved  merchandise
  • Sized merchandise
  • Custom orders

Return Procedure

To request a refund please contact CustomerService@Jourji.com for a return label. Return labels will be sent via email. Once you receive your return label please print and affix the label to the outside envelope. You may drop the package at your local U.S. post office. 

Refunds

Your refund will be processed 1-2 business days after receipt of the package to Jourji. Once processed you will receive your refund within 5 days. Refunds will only be issued for merchandise in saleable condition.

 processing times may vary


Exchange or Replacement

In stock merchandise will be shipped 2-5 business days from receipt of the original merchandise to Jourji.  Should an item not be in stock we will contact you with an estimated shipping date.

Holiday Return Policy

Purchases made between November 1st and December 31st may be returned by January 31st for a full refund.  All purchases must be accompanied with a receipt and original packaging.

Gift Recipients

Gift recipients will be entitled to a nonrefundable merchandise credit. To request a return slip for an item received as a gift please email CustomerService@Jourji.com

Items returned without original packaging are subject to a $5 restocking fee.

Repairs

Diamonds are forever, but prongs are not!

Jewelry repairs are needed from time to time. We strongly recommend using a reputable repair shop near you. 

Can't find one?

You can send it back to us!

 Please contact CustomerService@Jourji.com for our repair service terms and conditions.

Find out more

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